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Mental Health Questions and Answers from Dallas Behavioral

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Do I need help?

If you, a friend, or someone you love thinks you might be struggling with an emotional or substance abuse problem, help is just a phone call away. Please call our Intake and Referral Department at 855.982.0897 or 972.982.0897 for a free and confidential assessment. The assessment is conducted by a licensed mental health professional and assists in determining the appropriate treatment level of care. During the assessment, the licensed mental health professional will gather details regarding your concerns and current physical, psychological and emotional health. Assessments are reviewed with a board-certified psychiatrist who will make treatment recommendations, always advising the least restrictive level of care.

What is the hospital like?

Dallas Behavioral Healthcare Hospital is unique in so many ways. Our recently renovated facility is located within a major medical district in Southern Dallas County; yet, many of our unit windows overlook open fields and trees.  Our units have a contemporary feel regarding furnishings and paint colors.  We also have a courtyard area with fountains and patio tables that is a focal point of the campus.  

Who can refer patients to Dallas Behavioral Healthcare Hospital?

  • Family members or friends of a patient
  • Emergency rooms/medical-surgical hospitals
  • Counselors/therapists
  • Psychiatrists/psychologists
  • Mental Health Crisis Teams
  • Clergy 
  • Family Practice/Internal Medicine/Pediatric Physicians
  • The person seeking help may also call

What Information will I need to bring during the assessment/admissions process?

  • All mental health issues you are experiencing
  • Any medical conditions you may have
  • Demographic information (i.e. address, phone, etc.)
  • Driver’s License/Identification Card
  • Your insurance information
  • Custody/guardianship/foster care paperwork, if applicable

Will my health insurance cover my stay?

Dallas Behavioral Healthcare Hospital contracts with a variety of third-party providers.  For more information about managed care agreements or other financial arrangements, please call our intake department at 855.982.0897 or 972.982.0897.  

What will I be charged (standard charges) ?

We would be happy to talk to you about any financial obligation and expectations.  A financial counselor can speak to you further about this when you arrive at the hospital.  Here are some standard charges.

Pricing Sheet

Dallas Behavioral Standard Charges   
Proc CdDescriptionRev CdHCPCSDefault Amount
17000013MEDICAL SUPPLIES270 $25.00
17000077ADMIT KIT270 $25.00
17000101R&B SEMI PRIVATE124 $1,600.00
17000124R&B SEMI-PRIVATE PSYCHIATRIC124 $1,600.00
17000126R&B SEMI PRIVATE DETOX126 $1,600.00
17000128R&B Semi-Private Rehab128 $1,600.00
17000204R&B SEMI PRIVATE124 $1,600.00
17000205R&B PSYCH INTENSIVE CARE124 $2,400.00
17000450CRISIS EVALUATION450 $650.00
17000762OBSERVATION HOLD762 $1,600.00
17000915CD PARTIAL91190853$525.00
17001510BRIDGE SESSION BILLING513 $200.00
17001915PSYCH PARTIAL91290853$525.00
17072190PELVIC ULTRASOUND40276856$502.00
17090853GROUP PSYCHOTHERAPY915G0410$160.00


What happens when I get there?

You will have an initial assessment with a licensed mental health professional, and if hospitalization is indicated we will assist you through the admission process. You will meet with nursing staff who will ask a few more questions to ensure your safety and comfort as well as orient you to the patient care unit and answer any questions that you may have. Your belongings will be inventoried to ensure for safety, and a picture is taken of all patients to assist with proper identification of a patient while they are on a hospital unit. 

If, after the initial assessment it is determined that you are not in need of services provided by Dallas Behavioral Healthcare Hospital we will assist you in finding those services that are appropriate. The Intake & Referral clinician will provide you with a written list of outside professionals and/or programs and services.

How long will I stay?

The length of stay is determined on an individual basis with consideration of each patient’s treatment and discharge plans. A patient’s stay will be determined through consultation with one’s treatment team, under the direction of the attending psychiatrist.

What should I bring with me?

Please bring five days’ worth of clothes, pajamas, socks, undergarments, and a pair of slip-on or Velcro shoes. Please no glass or aerosol containers. Any clothing with drawstrings, belts, wires, and laces are not permitted. Please bring any medication you may be taking. This will help us prescribe the correct medication and dosages. We will provide you with medication during your stay.  Each unit has a washer and dryer available to do laundry.

What items are not allowed at Dallas Behavioral Healthcare Hospital?

For the safety of our patients and staff, the following items are not permitted on the inpatient areas at Dallas Behavioral Healthcare Hospital:

  • Electronic items (cell phones, IPODS, video games)
  • Jewelry (wedding rings are allowed) 
  • Purses and wallets
  • Any glass & metal objects (including underwire bras)
  • Scarves, belts, shoe strings, and draw-strings
  • Flammable items (matches, lighters)
  • Drugs & alcohol
  • Mouthwash, hairspray, nail polish remover, aerosol sprays (Basic toiletries will be provided by the facility.)
  • Stuffed animals, blankets and pillows from home, and hoodie sweatshirts
  • Clothing items with a negative/offensive message or revealing clothing 

 A more detailed list is available at the reception desk or the intake department.  If there are any questions about the appropriate items to pack, please call the intake department at 855.982.0897 or 972.982.0897.  

What can I expect from the discharge process at Dallas Behavioral Healthcare Hospital?

Continuing care planning begins at the day of admission and is coordinated with your treatment team and case manager. You and your assigned case manager will develop a comprehensive continuing care plan that includes, but is not limited to; follow-up appointments with aftercare providers, crisis plan, and support group information.

How much medication will I receive when I am discharged from the hospital?

Upon leaving the hospital, you will receive a prescription from your physician if appropriate to help you maintain your medication. While it may vary on a case by case basis, the typical prescription is for a month’s supply. You can discuss this with your physician prior to discharge. 

Will I get any paperwork when I discharge?

Upon discharge you will receive a copy of your continuing care/discharge plan. This document will list your aftercare appointment(s), your individual safety plan, as well as information regarding your diagnosis and discharge medication, as appropriate. 


Take The Next Step Today

Please call 855-982-0897 to start your road to recovery.