FAQs

Where are you located?

Dallas Behavioral Healthcare Hospital is located just south of Dallas, one block behind Charlton Methodist Hospital. Our location can be easily accessed from Interstate 20 or Highway 67.

800 Kirnwood Drive

DeSoto, TX 75115

Map

What kind of services do you provide?

Dallas Behavioral Healthcare Hospital offers a full continuum of care for the whole family including children, adolescents, adults and seniors:

  • Child, Adolescent, Adult & Senior Inpatient Behavioral Health
  • Adolescent, Adult & Senior Inpatient Detox and Chemical Dependency Treatment
  • Child, Adolescent, Adult, and Senior Mental Health Partial Hospitalization (Day Treatment)
  • Child, Adolescent, Adult, and Senior Mental Health Intensive Outpatient (Day Treatment)
  • Adolescent, Adult, and Senior Virtual Partial Hospitalization (Day Treatment)
  • Adolescent, Adult, and Senior Virtual Intensive Outpatient (Day Treatment)

Which insurances do you accept?

We accept all major private insurances as well as Medicare and Medicaid plans.

Insurances Accepted

How long will I have to be at your hospital?

Each patient’s course of treatment is different based on their own unique needs. A general guide rule, though, is as follows:

Inpatient Mental Health

7-10 days

Partial Hospitalization (5 days/week, approx. 5 hours/day)

2-4 weeks

Intensive Outpatient Program (3 days/week, 3 hours/session)

2-4 weeks

What do you treat?

We treat a variety of mental health and chemical dependency issues. Common reasons for admission are:

  • Mood Disorders (Depression, Bipolar Disorder)
  • Anxiety Disorders (Generalized Anxiety, Panic Disorder, Agoraphobia)
  • Post-Traumatic Stress Disorder (PTSD)
  • Poor impulse control
  • Suicidal thoughts or attempt(s)
  • Self-harm behaviors
  • Threatened, attempted or engaged in physical violence to others
  • Substance abuse
  • Delusions, hallucinations, schizophrenia
  • Stabilization on medication / medication adjustments

What happens when you first arrive?

First, you will meet with an RN to determine medical stability and will complete a brief assessment. At that point, you will meet with an Intake Counselor from our Assessment and Referral department. The counselor will ask you questions, verify information and answer general questions about the admitting process if you are staying.

You will sign several forms related to your rights and responsibilities, permission for the hospital to bill your insurance and agreement to be admitted to the hospital under the care of one of the doctors that practice at Dallas Behavioral Healthcare Hospital.

If you do not appear to require inpatient treatment, the counselor will provide referrals to alternative treatment such as outpatient services, therapists and/or psychiatrists.

If you are going to be admitted to the hospital, then after meeting with the counselor, you will speak with a representative from the business office to be registered. After meeting with the business office staff, you will be admitted. At this time, the nursing staff will complete their assessment, catalog all your belongings for safe keeping and will orient you to the unit and treatment program.

What’s a day like?

Our patients are very active throughout their stay. We offer a variety of treatment options such as group therapy sessions, one-on-one meetings with psychiatrists, social workers and therapists, family therapy sessions, adjunctive therapy (e.g. art therapy, music therapy, yoga therapy, meditation, etc.), medication management classes and nutritional education just to name a few.

Do you allow drugs and/or alcohol?

The use of street drugs and alcohol is harmful and illegal. If you appear intoxicated on drugs or alcohol, you may be asked to submit a urine sample for testing. If drugs are brought onto the unit by you or one of your visitors, they will be confiscated and destroyed or turned over to law enforcement. Any visitors who are thought to be bringing in contraband of any kind will not be allowed to visit again.

Do you allow smoking?

Dallas Behavioral Healthcare Hospital is a tobacco-free facility. Smoking is not allowed in the building at any time, including admission and discharge times. We will offer smoking cessation programs as well as nicotine replacement products for those who request them. Nicotine replacement products will be made available through our pharmacy for patients with a physician’s prescription.

What if I don’t want anyone to know I’m there?

We provide every patient with a unique 4-digit identification code. Anyone wishing to call or to visit a patient in our hospital must be provided with that code from the patient. Therefore, it is solely up to the patient whom to provide his/her unique identifier to. We respect the privacy of our patients and ensure their confidentiality while staying with us.